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Shipping & Returns

Below is information on our shipping process and our return policy.

SHIPPING – Orders will be shipped by ground only, unless we choose other wise.  Most orders will be shipped the next business day. Any steamer or item that may be advertised as Free shipping will be ground only. Free shipping is only available to locations within the lower 48 states. Alaska, Hawaii, all of Canada, and Mexico are EXCLUDED from Free shipping. A shipping price can be calculated for these locations if its not shown on the site. All items ship from NJ and are subject to shipping zones and the time frame to travel by ground from NJ. We do not guarantee delivery times. All steamers are shipped “NO SIGNATURE REQUIRED” unless specified by the customer. If you are in an area that may have “porch pirates” and are afraid of an item being stolen, then please specify a signature on delivery. A claim of non delivery to us, but proof of delivery by the carrier such as a picture in front of the door is PROOF of delivery and we take no responsibility for lost or stolen items and WILL NOT replace it at no charge if a signature was not requested.

RETURNS- . Chief Steamers will be accepted for return and given a FULL refund up to 10 days after receipt. We need to be notified of any returns and will give clear instructions on the return process. After the 10 day return period, we will NOT accept a return. The customer will be responsible for shipping costs back to us and the original shipping charge (if applicable) will not be refunded. Under NO circumstances will we pay for return shipping of a steamer that is returned due to any claim of “did not perform as expected, “not as advertised”,  exchanges, or ANY reason, we WILL NOT pay for shipping back to us.  Steam cleaners must be drained of water prior to shipping back to us. Steam cleaners will be refunded after a thorough operating inspection. If multiple brushes are worn or dirty, it will be subject to replacement of parts fees. If steamers are damaged, packed poorly, missing accessories, we will determine the amount of refund at our discretion.

WARRANTY- Any steam cleaner that needs an internal repair, we can determine the problem generally over the phone with good descriptions of the issue. If the problem is a simple one, and a part can easily be replaced, we will allow the customer to do it if they are so inclined. If determined a steamer needs to come back for repairs, the repair will be handled by Chief Steamer ONLY. There are no repair centers.  If equipment needs to be shipped back, we will pay for the shipment back to us ONLY in the FIRST 30 days of receipt. After 30 days the customer will pay the shipping back to us. There are NO exceptions. Upon completion of the repair, we will pay for the shipping back to the customer for a period of up to 1 year.  Equipment under warranty will be repaired as soon as possible and returned via GROUND ONLY service. We reserve the right to examine and determine if equipment is under warranty and if it has been neglected or abused by the customer.
There are NO loaner machines during the repair process. There are no REPLACEMENT machines under any time frame regardless of use time or age of the machine. There are NO exceptions
 
If a part fails under warranty and is deemed that the equipment does not need to be returned and can be repaired or replaced by the customer, there will be NO LABOR paid back to the customer. We WILL NOT pay for claims of “lost business” due to broken equipment under warranty. We reserved the right to ship any part by ground (not overnight) as we choose.
 

Any customer that opens a machine to “scout around” and see what its made of, or wants to see if they can adjust anything such as pressure to their liking, will have the warranty voided. There has been information floating around the internet on how to adjust steam pressure on certain machines. Pressure is set at the factory and CANNOT be adjusted by a customer. This is a HUGE safety concern. These are not toys and they are not be opened unless authorized by us.