We know we really should not brag about excellent customer service. Every company claims they have great customer service. And most probably do.

The way we base our customer service is this way………It’s our job!

Many people will have questions about a Chief Steamer before they are ready to buy. Call us. We will most likely answer the phone to chat and answer questions. If we do not, then there will always be a call back in a reasonable amount of time. The same with emails. We know this is a big purchase. Information needs to be gathered, and questions need to be asked. And…….we will almost ALWAYS know the answer.

We also take care of issues in the same timely manner. Machines break. Its a fact. We also realize they will break when you least want them to. It’s frustrating. But since we know these machines so well, most problems and breakdowns are diagnosed over the phone. And……here is where we can brag a little………the diagnosis is generally correct. We get parts out fast and coach the customers on how to install them for less downtime.

We hope you take our level of customer service into consideration when purchasing a steam cleaner. While we cannot directly compare our customer service against some of our competitors, as we do with our steamers, we hope you have heard some good things not only about any of the Chief Steamers but also a high level of service. Thank you and enjoy our site